Happy Thursday, everyone!
Just wanted to notify that the shipping department will be closed tomorrow, Friday 3. All orders placed on Thursday afternoon and Friday will not begin processing until Monday, February 6.
Thank you for your continued support and patronage, and we hope everyone has exciting plans for the weekend!
Can you believe it’s almost Christmas already? We certainly can’t!
Just a little heads up on our operations during this holiday season:
Our shipping department will be open this entire week, and the team will only be putting in a half day on Friday. We will be closed on Monday, December 26. The US Postal Service will not operate on both the day after Christmas and the day after New Year’s.
From all of us here at E Cigarettes National, we truly hope everyone has a great, fun, and safe holiday! Thank you, as always, for the continued support!
The LED light on the battery’s tip may be lighting up, but the unit is not producing any vapor. On first glance, it may seem the atomizer is faulty because it’s not warming up and vaporizing the liquid. In some cases, it is the culprit, but it may not always be.
Both the battery and the atomizer contain a contact, which is a small metal disc with a hole in the middle for airflow. On occasion and through charging and regular usage, the contacts on one or both of the units may get pushed in. When this happens, the units are unable to make a proper connection. In order for the entire e cigarette to work properly, the battery’s contact must touch the atomizer’s contact when they are screwed together. Otherwise, the battery will be unable to deliver power to the atomizer, which explains why the battery lights up at the tip and the atomizer does not warm up to vaporize the liquid.
This type of situation can be remedied quickly, and all that needs to be done is lift the contact on the battery. The contact is located at the end of the battery unit where the threads are located, as seen in the photo below:
Using a pair of crafting tweezers, an X-Acto blade, the tip of a metal nail file, or even your fingernail (I’ve used my pinky), lift the edge of the contact. You may need to twirl the battery as you lift up from several locations. Don’t just pull from one side. In the image below, I’ve used a pair of crafting tweezers to lift up the contact.
You’ll want to lift up the contact enough to where it looks like this:
You’ll notice that the contact is lifted, which will allow it to make a proper connection with the atomizer’s contact.
When you screw the battery and atomizer back together, you may notice some resistance as the contact gets pushed back in. Don’t worry about the contact going back in, as this is normal. The same applies to charging the battery: you’ll notice the contact is being pushed back in when you screw the battery into the charging port.
Assuming that the atomizer is really a functional unit and the method is performed correctly, the units should start to work. If the e cigarette still fails to produce any vapor, then the atomizer may truly be defective, or there is some other underlying issue that would need to be resolved.
This article will address the issues with problems associated with e-liquid and refilling. Although the concept is simple, refilling your cartridges with e-liquid requires a little bit of practice. Below are the most common questions and troubles regarding e-liquid!
For the sake of simplicity, I will refer to the refill cartridge as such:
1. Filter – orange/brown cartridge
2. Tube – cartridge inside of the Filter
(this holds the e-liquid)
3. Filler – polyester fiberfill (cotton-looking stuff) inside of the Tube
How many drops can be placed into the cartridge?
It depends on the size of the e-cigarette and the size of its cartridges. For our Firelight and Opus models, which are roughly the same size as a 100s and standard king, respectively, 2-3 drops is sufficient. It’s hard to give an exact figure, especially since there are so many different models, so start off with one drop and go from there.
Why does liquid leak out after refilling?
Perhaps the most difficult part about the entire refilling process is making sure the liquid does not leak out when you’re using the e-cigarette. The reasons for leakage include overfilling, laying the e-cigarette on its side, and not placing the drops into the cartridge properly. Inside of the Filter, the Tube holds both the e-liquid and the Filler. The drops must make it into that Tube, and any that do not will seep out the side and leak out into your mouth when you use the e-cigarette.
After placing one drop, you may notice the liquid is already pooling at the brim of the Tube. Unravel one end of a paper clip and stick it into the cartridge to move the Filler around and cause the liquid to go down into the Tube. After you’ve done this, you should be able to place more drops into the Tube.
What are other methods of refilling?
One method is the paper clip method. With the end of an unraveled paper clip, you can remove the Tube by inserting the paper clip through the hole on the mouthpiece end of the Filter, as shown in the photo on the left.
Push the paper clip through the hole gently so the Tube comes 
out of the other end, as shown in the photo on the right.
Keep in mind that as you are doing this, you want to keep the filter upright so the e-liquid does not leak. The filter and tube are shown sideways in the photo because, well, I only have two hands and someone had to take these photos! 
Then, you can proceed to refill as you normally would. This method is extensive, more messy, and will take more time to refill, but it can give you a better idea of just how much your cartridge can hold and a better understanding of the “mechanics” of the e-cigarette.
After you are done refilling the Tube with e-liquid, place the Tube back into the Filter and push down on the edge of the Tube with the paper clip to nudge it back into place. Push gently until you can no longer push anymore.
Another method, and perhaps the most popular, other than the traditional drop-the-liquid-into-the-tube method, is to use a syringe or a dropper with a thin neck. Both can be obtained at a CVS, Walgreens, or any pharmacy-type convenience store. Having the long neck of a dropper or a syringe helps out greatly with accuracy.
I refilled my cartridge, but there is no vapor. What’s going on?
Atomizers can “drown” if there is too much liquid in the cartridge. Atomizers should be kept moist but not overly wet. When there is too much liquid in the Tube, the atomizer may not vaporize properly. At this point, what you can do is remove the Filter from the atomizer and soak up some of the liquid on your atomizer by dabbing it lightly with a paper towel. You can also dab the inside of your Filter with a cotton swab to absorb any excess liquid.
And this concludes the most common issues with refilling cartridges with e-liquid. Hope this helps and serves as a handy guide during your refilling venture! 
Please note the shipping department will be closed on Friday, February 11, 2011. All orders placed during this extended 3-day weekend will not be processed until the following business day. Please keep in mind the normal processing time for all orders, which is 1-3 business days.
Thank you to all of our customers, and we hope you have a relaxing – and warm! – weekend!
- E Cigarettes National Team
Just wanted to update on the goings-on with the Firelight e-cigarette. As some of you have already found out, the USB cord for the Firelight e-cigarette no longer has the cord. For space, its design has been modified to create a more compact unit that makes it easier for storing and carrying on-the-go.
The new USB attachment works in the same way as the previous cord did: the USB end goes into an accommodating port, and the other end houses the battery when it needs to be charged. The directions will still indicate the usage of a USB cord, but please disregard that.
We hope everyone is having a wonderful week!
- E Cigarettes National Team
We apologize ahead of time for any inconvenience; however, the Firelight kits are currently out of stock at the moment. We are awaiting on a new shipment of both the regular Firelight kits and the Firelight One kits to arrive. We do not yet have an exact date of arrival, but the estimate is that the goods will arrive between the 18th and 21st. When the kits arrive, we will immediately make them available on the site for purchase.
Thank you to all for your patience and understanding!
- E Cigarettes National Team
Season’s Greetings!
Just a heads up to our customers regarding our Christmas hours.
The shipping department’s last operational day will be Thursday, December 23, and both the warehouse and the order line will be closed on Friday, December 24. Regular activity will resume on Monday, December 27.
We wish you a merry and healthy holiday!
- E Cigarettes National Team
Hello!
The hours for the phone order line for Thanksgiving week are as follows:
Monday, 11 am – 1 pm
Tuesday, 11 am – 1 pm
Wednesday, 11 am – 1 pm
Thursday – Sunday – Closed
The shipping department will be closed Wednesday – Sunday. Please note that any orders placed over this extended weekend holiday will not be processed until Monday and the days after. Note there is a 1-3 business day processing time for orders to be processed.
If you have any questions, please direct them to our help desk at https://ecigarettesnational.mojohelpdesk.com/
We hope everyone has a wonderful and safe week!
- E Cigarettes National Team
Thank you very much to all of our customers for being patient as we worked on bringing back the Firelight blank cartridges. They are now available and ready to order!
Click on the link to get yours today! http://www.ecigarettesnational.com/products/Firelight-Blank-Cartridges.html
- E Cigarettes National Team
