The LED light on the battery’s tip may be lighting up, but the unit is not producing any vapor. On first glance, it may seem the atomizer is faulty because it’s not warming up and vaporizing the liquid. In some cases, it is the culprit, but it may not always be.

Both the battery and the atomizer contain a contact, which is a small metal disc with a hole in the middle for airflow. On occasion and through charging and regular usage, the contacts on one or both of the units may get pushed in. When this happens, the units are unable to make a proper connection. In order for the entire e cigarette to work properly, the battery’s contact must touch the atomizer’s contact when they are screwed together. Otherwise, the battery will be unable to deliver power to the atomizer, which explains why the battery lights up at the tip and the atomizer does not warm up to vaporize the liquid.

This type of situation can be remedied quickly, and all that needs to be done is lift the contact on the battery. The contact is located at the end of the battery unit where the threads are located, as seen in the photo below:

Using a pair of crafting tweezers, an X-Acto blade, the tip of a metal nail file, or even your fingernail (I’ve used my pinky), lift the edge of the contact. You may need to twirl the battery as you lift up from several locations. Don’t just pull from one side. In the image below, I’ve used a pair of crafting tweezers to lift up the contact.

You’ll want to lift up the contact enough to where it looks like this:

You’ll notice that the contact is lifted, which will allow it to make a proper connection with the atomizer’s contact.

When you screw the battery and atomizer back together, you may notice some resistance as the contact gets pushed back in. Don’t worry about the contact going back in, as this is normal. The same applies to charging the battery: you’ll notice the contact is being pushed back in when you screw the battery into the charging port.

Assuming that the atomizer is really a functional unit and the method is performed correctly, the units should start to work. If the e cigarette still fails to produce any vapor, then the atomizer may truly be defective, or there is some other underlying issue that would need to be resolved.

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As some of you are aware, one of the packages we were anticipating last week was missing and had to be tracked down at one of the numerous PO locations. It just so happened that the one that was missing contained all of the batteries we were anxiously waiting on! But we’re happy to report that the package was found and the batteries are officially back in stock!

http://www.ecigarettesnational.com/products/Firelight-Rechargeable-Battery.html

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We’re bringing Joye 510 batteries for 510 vapers! At a low price, we will have both manual and automatic batteries in stock.

Check it out here: http://www.ecigarettesnational.com/products/Joye-510-Battery.html

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Hello!

As some of our Firelight customers are aware of, we had a shortage of batteries roughly 2 to 3 weeks ago. We did receive a shipment of batteries and took care of anyone who needed replacements. We are still showing “out of stock” on the Firelight batteries page because we want to make sure that any customers in need of technical support are taken care of first.

We are expecting another shipment of Firelights to come in by next week, which will include the batteries. Once we receive them, we will make them available on the site.

As always, thank you for bearing with us and for continuing to show your support!
If you’ve got questions about anything (e-cigarette related, that is [: ), then you can reach us at the help desk at https://ecigarettesnational.mojohelpdesk.com

Have a great May! ;)

- the E Cigarettes National Team

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Hello everyone!

Due to a higher-than-normal volume of Firelight sales this past week, we unexpectedly ran out of batteries. The next delivery of Firelight goods is not to arrive for an estimated 9-10 days from now, but we have had a batch of batteries expedited to arrive before that delivery. We are expecting the shipment by week’s end, but there are no guarantees on this.

We do apologize for the trouble and hope this does not pose too much of an inconvenience to our Firelight users. We thank you ahead of time for your patience and for bearing with us and, as always, thank you for choosing  E Cigarettes National for your e cigarette needs. If you have any questions and/or concerns, please do not hesitate to reach us at our help desk: https://ecigarettesnational.mojohelpdesk.com

Have a wonderful and sunny week!

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